Workshops - FEA & Return on Investment |
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What
is it?
Two interrelated half-day
workshops in one engaging day.
Workshop One
Analyzing and documenting a
request for training or an opportunity to improve performance and prescribing
suitable interventions.
Workshop Two
Calculating the worth and ROI
of learning and performance projects: rationale, principles and procedures.
Who
should attend?
- Training and human resource
development professionals
- Organizational development
and organizational effectiveness specialists
- Training managers, directors
and chief learning officers
- Instructional designers
- Performance consultants
- Persons tasked with training
and performance support mandates
Managers concerned with obtaining the best results from people
What
are the seminar objectives?
Morning: Front-End Analysis (FEA): The Key to Performance Consulting
Purpose and rationale for FEA
- Definition of capital and
human capital
- From order taking to performance
consulting
- High payoff for FEA
Defining "performance"
- Dynamic case study: analysis
of a performance deficiency
- Self-diagnostic exercise:
"What is my greatest performance block?"
- Operational definitions
of performance
- Performance engineering
principles
- Engineering effective performance
- Key elements of a workplace
human performance system
- An engineering effective
performance model
Front-End Analysis
- Participative, work-related
case
- Application of FEA job aids
and tools
- Techniques for data collection
- Prescribing performance
interventions
- Reporting FEA results
Afternoon: Calculating Worth
and Return on Investment (ROI) in Learning and Performance
Rationale for calculating worth
and ROI
- Organizational requirements
for bottom line results
- Consequences of not demonstrating
worth and ROI
- Value of worth and ROI calculations
- People management and financial
results
- Economic relationship between
people management and business results
- Training, performance support
and bottom line business success
- Principles of calculating worth
and ROI
- Rules and principles for
calculating ROI
- The basics of worth and
ROI calculations
- Elements of cost and value
- Calculating worth and ROI
- Steps in performing calculations
- Two real-world calculation
cases
- Hands-on, case-based calculation
of worth and ROI with support, guidance and feedback
- Resources to support FEA and
ROI efforts
- Annotated resource guide
with discussion
- On-going support
Who
are the seminar instructors?
The instructors are experienced, professional performance consultants,
instructional designers and trainers with strong academic backgrounds.
They have conducted the Front-End Analysis and Return On Investment
(FEA & ROI) workshop numerous times with consistently proven results.
Instructors have many years
of experience in training and development research, teaching and consulting
with business and industry. They have written and produced a variety of
instructional materials as well as numerous books and articles on performance
technology, performance consulting and training design. HSA
instructors have won awards for their work in the field of instructional
and performance technology.
What
is the seminar's background?
This workshop was developed and tested over a two-year period in business
and industry. Seminar evaluation results and follow-up data are available
as are client references. Front-End Analysis & Return On Investment
is also available in French.
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