14, Number 3
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July 20-21, 2015
ATD Telling Ain't Training Event, Vancouver, Canada
August 24-25, 2015
ATD Telling Ain't Training Event, Chicago, IL
September 29-30, 2015
ATD Training Ain't Performance Event, New York, NY
November 2-3, 2015
ATD Telling Ain't Training Event, New Orleans, LA
For details about these events, click HERE
To learn more about engaging Harold Stolovitch to speak at
your organization, click HERE
Harold Stolovitch and Erica Keeps are Certified Performance
Technologists (CPT). The CPT designation is awarded by the
International Society for Performance Improvement (ISPI) to
experienced practitioners in the field of organizational performance
improvement, whose work meets both the performance-based Standards
of Performance Technology and application requirements. For
more information, visit www.ispi.org.
No matter how much training you throw at a problem that isn't the
result of a skill or knowledge deficiency, the problem won't go
away. Even appropriate, excellent training, poorly implemented or
without a support strategy, will probably not result in improved
performance. This issue of our enewsletter focuses on what many
have called, "the other half of the story" - the very
large and significant non-training portion. As the titles of two
of our books state very forcefully, Telling
Ain't Training AND Training
We hope you enjoy and find useful the excerpt we have included
from our book, Beyond
Training Ain't Performance Fieldbook, as well as two articles
on Performance entitled "Awareness Does Not Equal Performance"
and "A Leisurely Approach to Performance".
If you are inspired or curious to learn more, join us in New York
City on September 29 and 30, 2015 for a special ATD
Training Ain't Performance event.
Success to you in every endeavor!
Erica and Harold
Training Ain't Performance
By Harold D. Stolovitch and Erica J. Keeps
This is the title to one of our books. Beyond the title, however,
resides a lot of science and sadness. Hardly anyone whom we
speak to in organizations believes that training alone is
the surest way to achieve worthwhile behavior changes and
outcomes. Almost everyone in the learning and development
world knows, through experience, that acquisition of skills
and knowledge is rarely sufficient to attain sought-after
results. Yet amazingly, we still find little evidence that
this knowledge gets translated into systemic, performance
improvement initiatives. Somehow, the training default solution
gets triggered as convention, convenience and organizational
criteria kick in. Who can argue that training is not good?
Boxes need to get checked off. Form over function is a powerful
approach for triggering entrenched organizational practices.
What follows is an excerpt from our book, Beyond
Training Ain't Performance Fieldbook. It speaks
to this issue.
It Ain't Always Easy
Why is it so difficult to make happen what we know to be
READING TO FIND OUT
Oldie but Goodie
By Harold Stolovitch
Since this issue of HSA e-Xpress focuses on what makes
for achieving valued performance, we cannot leave out some
of the important, wise principles Thomas Gilbert, the father
of Human Performance Technology, taught us. Here is an article
I wrote a few years back to refresh our memories about Gilbert's
Leisurely Theorems. It originally appeared in the June 2010
issue of Talent
Leisurely Approach to Performance
The extraordinary athletic triumphs I witnessed during the
last Olympics triggered in me reflections about human performance.
Medalists' accomplishments often appeared effortless, leading
to reminiscences of conversations with the late Thomas Gilbert,
generally considered the father of Human Performance Technology,
and the "Leisurely Theorems" he espoused in his
classic Human Competence: Engineering Worthy Performance
(1978; 1996). Provocative and profound, they offer wisdom
and guidance to performance professionals. They also resonate
well with the incredible Olympic performances I had observed.
First Leisurely Theorem
Paraphrasing Gilbert, worthy performance is a function of
the ratio of valuable accomplishment to costly behavior. Value
is derived from accomplishment not behavior (which is always
a cost). Working hard and long, being knowledgeable and highly
motivated without, minimally, equal accomplishment, is, in
Gilbert's terms, unworthy performance. The focus, as Peter
Drucker has suggested, must be on doing the right thing. Doing
things right is a waste of time, money, effort or any other
resources if you do not achieve valued results. CONTINUE
Awareness Does Not Equal Performance
By Harold Stolovitch
This article was originally published in the November
2010 edition of Talent
I have had some fierce encounters over awareness programs,
campaigns and training. My position is that "awareness"
efforts, as stand-alone initiatives, are a futile waste of
money. This stance has caused me to endure emotional confrontations
with safety directors, sales VPs, diversity managers, harassment
professionals and even security folk. "You must make
people aware!" they assert, bristling with passion. "It's
the only way to get things to change."
My retort to this is a blunt, "Nonsense."
MY RATIONALE IS...
Training Ain't Performance and Beyond Training Ain't
Ain't Performance is an award-winning book that makes
the principles, concepts and procedures easily accessible
to trainers, instructional designers, experienced performance
support professionals and performance consultants.
Training Ain't Performance Fieldbook provides tools
and templates to assist individuals and teams in transitioning
to a performance orientation. Together, these two books provide
a curriculum for performance improvement. Both books are available
through ATD Press.
If you attend the special ATD Training Ain't Performance
event on September 29 and 30, 2015 in New York City, you will
receive copies of both books, which are included in the registration
more about our ATD Press books and events