14, Number 2
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April 13-14, 2015
ASTD Telling Ain't Training Event, Louisville, KY
April 26-29, 2015
Performance Improvement Conference, San Antonio, TX
May 17-20, 2015
International Conference and Expo, Orlando, FL
July 20-21, 2015
ASTD Telling Ain't Training Event, Vancouver, Canada
August 24-25, 2015
ASTD Telling Ain't Training Event, Chicago, IL
September 29-30, 2015
ASTD Training Ain't Performance Event, New York, NY
For details about these events, click HERE
To learn more about engaging Harold Stolovitch to speak at
your organization, click HERE
Harold Stolovitch and Erica Keeps are Certified Performance
Technologists (CPT). The CPT designation is awarded by the
International Society for Performance Improvement (ISPI) to
experienced practitioners in the field of organizational performance
improvement, whose work meets both the performance-based Standards
of Performance Technology and application requirements. For
more information, visit www.ispi.org.
Another hard winter! Living in Southern California is both a treat
and a privilege. No one can deny how truly blessed we are to have
truly mild winters that look more like autumn or spring to most
of the country.
Due to family issues, we found ourselves traveling to the Midwest
during one of the toughest winters in decades. How did we fare?
Not great! Is it possible that our bodies did not know what hit
them? We have a new appreciation of the wonderful weather we had
taken for granted.
To our friends, colleagues, clients and family who have survived
the winter of 2014-2015, we salute you. We wish you the best as
you spring into spring.
Erica and Harold
By Harold D. Stolovitch and Erica J. Keeps
We always seem to have time and resources to create new training
programs, but seldom quite enough to verify whether or not
they worked. What follows is a brief piece on key basics of
evaluation. Embedded is a strong message about the value of
building into your training development budgets and timelines
evaluation practices that inform you and management about
the quality and impact of your training efforts.
True learning and performance professionals focus on ensuring
that any training they produce is developed according to principles
that science and best practice have demonstrated to be effective
within the workplace setting. As importantly, they also apply
rigorous evaluation processes and standards, taking into account
what is feasible to verify that their training is sound and
can demonstrate quality and effectiveness. What exactly does
"rigorous evaluation processes" mean? CONTINUE
READING TO FIND OUT
Oldie but Goodie
By Harold Stolovitch
Calculating The Return on Investment
in Training: A Critical Analysis and a Case Study
It's been a number of years since Jean Gabriel Maurice and
I wrote and published this article on Return on Investment
in learning and performance (1998). Since then, it has been
cited numerous times. I still remember the project well. What
excites me, even today, was the dramatic impact our interventions
had in transforming a poorly performing initiative into one
that over a few years time brought in huge revenue returns
to the banking client. I hope you enjoy reading the article
as much as I did in re-reading it the article and reminiscing
about what was a personally rewarding performance improvement
"I need a training program on..." is a frequent
reflexive mantra that issues forth when organizations experience
significant change or seek improved performance.
"We have to adapt to new systems."
"Our sales must improve."
"Customer service is inadequate."
"We need greater productivity from our workers."
These statements and other similar ones often result in hasty
decisions to train. Before long, curriculum committees form;
training managers, instructional designers and subject-matter
experts embroil themselves in discussions about media; instructors
gear up for the delivery of a new training blitz.
It is all very exciting... and expensive. It is also
vastly time and resource consuming. What makes it bearable,
however, is the comforting thought that "we are doing
the right thing for our people." We are investing in
our most important asset. The activity and expense is contributing
to the career development of our human resources. We are increasing
our human capital assets. Best of all, we are building our
organization's competencies. CONTINUE
At HSA LEARNING & PERFORMANCE
SOLUTIONS LLC, we've seen a lot over the years.
We know the business of learning. We know the role human
performance plays in business success. We know how to
uncover and address needs, then create appropriate solutions.
We pride ourselves on helping organizations achieve
high levels of performance - and success. HSA
is a leader in workplace learning and performance improvement.
Our proven learning and performance solutions have helped
maximize employee performance at hundreds of organizations
throughout the world. Our principals, Harold D. Stolovitch
and Erica J. Keeps, share a common passion - developing people.
Together they have devoted a combined total of over 80 years
to make workplace learning and performance both enjoyable
and effective. Their dedication to improving workplace learning
and performance is reflected in the workshops they run internationally
on training delivery, instructional design and performance
consulting. Together, they are co-editors of the first two
editions of the Handbook of Human Performance Technology
and co-authors of the best-selling, award-winning series of
books Telling Ain't Training - Updated, Expanded and Enhanced,
Training Ain't Performance, Beyond Telling Ain't
Training Fieldbook and Beyond Training Ain't Performance
Fieldbook published by ASTD Press. They are also co-authors
of the Wiley/Pfeiffer Learning & Performance Toolkit
Series. To learn more, click HERE.
www.hsa-lps.com firstname.lastname@example.org 310.286.2722