13, Number 2
To contact us, click HERE.
For more information on our best-selling, award-winning books,
Need help with HPT terminology? Click HERE
for The HSA Lexicon.
to read our published articles.
to read the latest Ask Harold question and Harold's response
or ask a question of your own!
June 11-12, 2014
ASTD Telling Ain't Training Event, Charlotte, NC
July 28-29, 2014
ASTD Training Ain't Performance Event, San Francisco, CA
September 9-10, 2014
ASTD Telling Ain't Training Event, Seattle, WA
September 16-17, 2014
ASTD Training Ain't Performance Event, Atlanta, GA
October 13-14, 2014
ASTD Training Ain't Performance Event, Chicago, IL
October 23-24, 2014
ASTD Telling Ain't Training Event, Denver, CO
November 4-5, 2014
ASTD Telling Ain't Training Event, Washington, DC
For details about these events, click HERE
To learn more about engaging Harold Stolovitch to speak at
your organization, click HERE
Harold Stolovitch and Erica Keeps are Certified Performance
Technologists (CPT). The CPT designation is awarded by the
International Society for Performance Improvement (ISPI) to
experienced practitioners in the field of organizational performance
improvement, whose work meets both the performance-based Standards
of Performance Technology and application requirements. For
more information, visit www.ispi.org.
Ain't Training & Training Ain't Performance Go Global
Ain't Training and Training Ain't Performance in any
language! We all know that how people learn and perform does not
vary greatly from country to country. Of course, there are cultural
differences and preferences. However, fundamentally, as human learners
we are more alike than we are different. We discover over and over
again that this is especially true in the workplace.
feel so fortunate that our books have been ASTD best sellers for
years. We are thrilled to announce that Telling Ain't Training
is available in the following foreign languages: Spanish, Portuguese,
Dutch and Chinese. Training Ain't Performance will be available
in Chinese this spring, and Beyond Training Ain't Performance
Fieldbook a little later. Harold will be participating in the
book launch in Nanjing, China and will be the keynote speaker at
the ASTD China Conference in April 2014. He will also be conducting
our Training Ain't Performance workshop in Beijing, China.
is always exciting for us to meet people from all over the world
who have read our books and are familiar with our work. We, in turn,
are always anxious to learn how the principles and practices of
our field are being applied by our colleagues abroad. If you are
a subscriber to our e-newsletter, we would love to hear from you
about your successes!
Erica and Harold
Leisurely Approach to Performance
By Harold D. Stolovitch
The extraordinary athletic triumphs witnessed during the
2014 Winter Olympics triggered in me reflections about human
performance. Medalists' accomplishments often appeared effortless,
leading to reminiscences of conversations with the late Thomas
Gilbert, generally considered the father of Human Performance
Technology, and the "Leisurely Theorems" he espoused
in his classic Human Competence: Engineering Worthy Performance
(1978; 1996). Provocative and profound, they offer wisdom
and guidance to performance professionals. They also resonate
well with the incredible Olympic performances.
First Leisurely Theorem
Paraphrasing Gilbert, worthy performance is a function of
the ratio of valuable accomplishments to costly behavior.
Value is derived from accomplishment not behavior (which is
always a cost). Working hard and long, being knowledgeable
and highly motivated without, minimally, equal accomplishment,
is unworthy performance. The focus, as Peter Drucker suggested
in Essential Drucker: Management, the Individual and Society
(2001), must be on doing the right thing. Doing things right
is a waste if you do not achieve desired results.
In the workplace, we expend far more energy on behaviors
- how people should do things - than on valued accomplishments
- the goals to be achieved. Compliance training (pure behavior),
for example, consumes considerable resources and time. Questionable
is whether or not this achieves the desired ends of regulatory
agencies (e.g. clean air; pure drugs; reduced injuries).
to continue reading.
Oldie but a Goodie
By Harold D. Stolovitch
Every once in a while, I receive a request to explain the
pros and cons of expending money and resources on training.
"What if I didn't conduct any training in my organization
for a year? What effect would this have?" Reasonable
questions, especially if all an organization does to improve
performance is run training and little else. In other words,
in this context, "training" becomes the default
solution to apply when people aren't doing the job well.
I wrote this brief, oldie article to deal with the issue
of when money is wasted on training and how this can be avoided.
Please note: I refer to wasted money and not to money suitably
invested in appropriate training. I still receive requests
to speak and write on this topic. The content of the article,
"Stop wasting Money on Training," remains as relevant
today as when it was written.
Stop Wasting Money on Training
cost of inadequate workplace performance is staggering. Whether
the issue is rework, poor customer service quality or reduced
productivity, the result is the same - higher costs and lower
profits. When this occurs, training usually plays a major
role in trying to "solve the problem." It seems
to make sense. In studies on the difference between exemplary
and average performer productivity, for example, the numbers
are dramatic, reaching as high as 200 percent. To close the
gap, training appears to be a logical intervention. However,
training is also a costly activity that does not always guarantee
This article focuses on that almost automatic decision to
train when there is inadequate performance from people. It
suggests how you can stop wasting large sums of money by focusing
on performance outcomes rather than on training activities.
To read the rest of "Stop Wasting Money on Training,"
Ain't Performance Proves To Be a Hit!
Based on the success of the ASTD Training Ain't Performance
(TAP) event in Washington, DC in 2013, ASTD is offering not
one but three TAP events in San Francisco, Chicago and Atlanta
in 2014. The one-day TAP event has also been expanded to one
and a half days. TAP is based on our books Training
Ain't Performance and Beyond
Training Ain't Performance Fieldbook. For those
who have attended an ASTD Telling Ain't Training event, we
would love to welcome you back for an ASTD TAP in 2014.
To learn more, click
for Resources to Train Your Trainers?
offers a variety of training delivery workshops designed specifically
to provide skill and knowledge development of internal trainers.
Visit our website at www.hsa-lps.com
to learn more about these one, two and three day workshops.
Harold Stolovitch personally delivers our on-site workshops
in organizations all over the world. HSA has no "shelf"
programs. After discussing the characteristics and requirements
of the employee-participants with clients, Harold customizes
the agenda, participant manual and delivery to meet the organization's
To schedule a workshop
or learn more about HSA's workshops in training delivery,
instructional design or performance consulting, contact Erica
Keeps at firstname.lastname@example.org
or by telephone at 310.286.2722.